Employer Nisichawayasihk Cree Nation
Position: INTERNAL IT SUPPORT TECH X 3 POSITIONS
Deadline: THURSDAY, March 24, 2022
Start Date: ASAP
Wage Range: Negotiable
Ref #: NCN 2022-03-010-001

POSITION SUMMARY:

Internal IT Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. IT Support is also responsible for recording problems/solutions within the IT call-tracking system.

RESPONSIBILITIES:

  • Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
  • Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
  • Diagnose and resolve minor network issues (e.g. LAN access).
  • Recognize and escalate deeper and more complex issues to Tier 2 support technicians.
  • Assist PC and network technicians by troubleshooting software, hardware, and network issues.
  • Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on.
  • Accurately log work orders/IT tickets and resolutions into IT software management system; maintain vigilant maintenance of this process.
  • Prioritize work orders/IT tickets according to severity.
  • Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
  • Empower employees to find the tools to find IT solutions.
  • Provide training to employees, teaching basic IT skills to minimize unnecessary tickets.
  • Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
  • Compile, maintain, and file all repair records, reports, and other documents as required.
  • Always maintains a high degree of professionalism, courteousness, and friendliness

REQUIREMENTS

  • High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
  • CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
  • Five years of direct work experience in an IT support capacity.
  • Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
  • Experience with hardware.
  • Experience with software.
  • Able to quickly analyze issues and determine best course of action using available resources.
  • Sound judgment to escalate issues to senior members within the IT organization.
  • Knowledge of IT management software tools.
  • Excellent written, oral, and telephone communication skills.
  • Able to communicate in user-friendly language.
  • Knowledge of computer workstation setup.
  • Exceptional multi-tasking abilities and prioritization skills.
  • Team player able to work under pressure.

If you are interested, please forward your cover letter, Criminal Records Check and resume to:

Kim Linklater, Executive Director of Human Resources
Nisichawayasihk Cree Nation
Phone: (204) 484-2604
Cell: (204) 307-2107
Fax: (204) 484-2588
Email: kimlinklater@ncncree.com