NCN Noosi Muskwa Women’s Shelter
Position: Resident Support Worker
Deadline: Open Until Filled
Start Date: ASAP
Salary Range: Negotiable
Ref #: NCN-2025-08-15-001

Are you passionate about supporting women and children affected by violence? We’re looking for a Resident Support Worker to join our dedicated team and provide trauma-informed care and advocacy in a safe and welcoming shelter environment.

About the Role

The Resident Support Worker plays a key role in providing emotional support, crisis intervention, safety planning, and housing advocacy to women and children living in our shelter. This role also supports day-to-day shelter operations and works closely with team members to ensure high-quality, compassionate service delivery.

Key Responsibilities

  • Provide emotional and practical support to residents, including crisis counseling and safety planning
  • Conduct client intake, needs and risk assessments, and develop individual support plans
  • Offer referrals, advocacy, and accompany clients to appointments as needed
  • Support residents in securing safe, long-term housing
  • Maintain up-to-date, confidential client records
  • Promote client empowerment and engagement in programming
  • Respond to 24-hour support phone lines and provide crisis support
  • Contribute to daily shelter operations including shopping, donations, and general upkeep
  • Work collaboratively with staff to ensure effective communication and service coordination

What You Bring

  • Post-secondary education in a related field or equivalent combination of education and experience
  • Experience working with women and children impacted by violence, trauma, or systemic barriers
  • Understanding of trauma-informed, culturally competent, and anti-oppressive practices
  • Strong knowledge of community resources and support systems
  • Ability to work in a fast-paced environment and manage crisis situations with care and professionalism
  • Valid driver’s license
  • Current satisfactory criminal record check (including Vulnerable Sector), Child Abuse Registry, and Prior Contact Check (or willingness to obtain)

Assets

  • Knowledge of family systems and intersectional approaches
  • Experience supporting individuals with mental health or substance use concerns
  • Fluency in additional languages or lived experience relevant to the work

Why Join Us?

 

You’ll be part of a mission-driven team committed to making a real difference. We offer a supportive environment where your contributions matter and ongoing opportunities for learning and development.

To Apply:

Please send your resume and a brief cover letter to [email protected]